Refund & Cancellation Policy

Last Updated: November 21, 2025

1. Introduction

This Refund & Cancellation Policy ("Policy") governs the refund and cancellation procedures for services provided by Revenue Dealer Martech Pvt Ltd ("we," "our," or "us") through PropAstro. By using our services, you agree to the terms outlined in this Policy.

Please read this Policy carefully before making any purchase or booking our services. If you have any questions, please contact our support team before proceeding.

2. Company Information

Company Name: Revenue Dealer Martech Pvt Ltd

Registered Address: D-107, Sec-2, NOIDA 201301, UP-INDIA

Support Email: support@propastro.com

Support Timing: Monday – Saturday | 10 AM – 7 PM (IST)

3. No Refund Policy

As PropAstro provides personalized consultations and cosmic reports, refunds or cancellations are not applicable once the analysis begins or consultation is delivered.

Due to the personalized and customized nature of our services, which include:

  • AI-powered property recommendations
  • Personalized astrological property analysis
  • NASA cosmic data integration reports
  • Custom consultation services
  • Tailored property insights based on your specific requirements

Once we begin processing your request or deliver the consultation/report, the service cannot be reversed, and refunds will not be issued. This policy ensures the quality and integrity of our personalized services.

4. Exceptions & Special Circumstances

4.1 Technical Failures

In case of a technical failure on our part that prevents you from accessing or receiving the service you paid for, we will investigate the issue and process your refund request within 3–5 business days, subject to verification.

4.2 Duplicate Payments

If you have been charged multiple times for the same service due to a system error or duplicate transaction, please contact our support team immediately. We will verify the duplicate payment and process a refund for the additional charges within 3–5 business days.

4.3 Service Not Delivered

If you have paid for a service but have not received it within the promised timeframe due to our error, please contact us. We will either deliver the service or provide a full refund, at our discretion.

5. Refund Processing

5.1 Processing Time

For eligible refund requests (technical failures or duplicate payments), our support team will process your request within 3–5 business days of verification. The refund will be credited to your original payment method.

5.2 Refund Method

Refunds will be processed to the same payment method used for the original transaction. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider (typically 5–10 business days).

5.3 Refund Request Requirements

To process your refund request, please provide:

  • Order/Transaction ID
  • Payment receipt or confirmation
  • Description of the issue
  • Screenshots (if applicable)
  • Your contact information

6. Cancellation Policy

6.1 Before Service Commencement

If you wish to cancel your order before we begin processing your request, please contact us immediately. Cancellation requests must be made within 24 hours of payment and before any work has commenced. In such cases, a full refund may be considered at our discretion.

6.2 After Service Commencement

Once we have begun processing your request or consultation, cancellations are not permitted, and refunds will not be issued, as stated in our No Refund Policy.

7. Contact & Support

For refund requests, cancellations, or any queries regarding this Policy, please contact our support team:

Email: support@propastro.com

Support Hours: Monday – Saturday | 10 AM – 7 PM (IST)

Company: Revenue Dealer Martech Pvt Ltd

Address: D-107, Sec-2, NOIDA 201301, UP-INDIA

We aim to respond to all inquiries within 24–48 hours during business days. For urgent matters, please mention "URGENT" in your email subject line.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to discuss your concerns. We are committed to fair resolution of disputes. All disputes will be governed by the laws of India and subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh, India.

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Policy.

10. Acknowledgment

By making a purchase or booking our services, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy. If you do not agree with any part of this Policy, please do not proceed with the purchase.